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Knowledgebase : Billing & Sales FAQ
We require our customers to pay up front for a minimum of 6 months prior to setting up their services. We do not offer monthly instalments but we do encourage you to contact our sales team at sales@blacksun.ca [1] to discuss any promotions we may be of...
Absolutely! Whether you are looking to park a domain, register a domain with a new hosting account, or add an additional domain to an already existing hosting account we can help! You can view available domains by using the search tool [1] located on o...
YES, OF COURSE! Whether you are looking to park a domain, register a domain with a new hosting account, or even add an additional domain to an exciting hosting plan, we can definitely help! You can search for available domains by using our Domain Se...
BlackSun offers six (6) main hosting packages (Crescent PLUS, Halo PLUS, Nova, Eclipse, Vortex, and Maelstrom). Click here [1] to view the features of our prepackaged plans. If one of these plans does not suit your needs then please check out our bu...
Yes, we accept PayPal for our services. Upon request to submit payment via PayPal, we will send you an invoice to advise you of the payment amount. You will then be able to login to your billing account at https://account.blacksun.ca [1] to pay the inv...
Absolutely not! BlackSun respects the rights of our customers and will not interfere with your site by adding logos or banners of any kind.
Yes, for a demonstration of the cPanel control panel you will be using with Blacksun, please visit demo.blacksun.ca [1] Links: ------ [1] http://demo.blacksun.ca
Absolutely! BlackSun has several reseller packages available to suit your individual needs. You can learn more from our website by visiting our resellers section [1] or contact [2] of our sales representatives to learn more! Links: ------ [1] http://...
No. BlackSun will never sell or give your information to a third party. We do however, follow all legal demands for information such as Court Orders or subpoenas for information in Canada. We make every effort to protect your privacy [1]! Links: ...
The largest consumption of wasted power in any typical Data Centre is the removal of unwanted heat. BlackSun uses a closed-loop water-based cooling system that continually recycles and removes excess heat through a heat exchange, which is partially uti...
The move to BlackSun should be seamless if you follow this checklist: * Do not cancel your old hosting account right away. * Set up your email addresses on our servers to match what you have at your existing host. (Download the mail via a POP con...
BlackSun offers six (6) main hosting packages (Crescent Plus, Halo Plus, Nova, Eclipse, Vortex, and Maelstrom) each with their own email account allotment. Each hosting plan offers unlimited email aliasing. By default, each account receives a minimum o...
Yes, it should be more than enough for a web site that is not excessive in size (amount of pages/large downloads) or daily traffic. For your site to use more than our minimum offering of 50GB of transfer/bandwidth, it would have to be receiving a larg...
BlackSun offers a full 30-Day Money Back Guarantee on all our webhosting plans. If for any reason you are not satisfied with your hosting service, you may cancel your account within thirty (30) days of the account order date and receive a full and comp...
We provide technical support for our Pre-Packaged Plans and you can choose to add Technical Support onto your build your own plan as well. We will support our servers and our hosting plans, but we do not provide support for 3rd party scripts, web desi...
BlackSun accepts Visa, MasterCard, American Express, Discover, and PayPal. We can accept cheques and money orders in special circumstances, though one of the above listed credit cards is the preferred method of payment.
Canadian consumers spent an estimated $21 billion on online purchases in 2012, up nearly 30% since 2010, according to research firm eMarketer. The figure is projected to climb to $35 billion by 2016. These figures will continue to grow as the internet ...
Just a handful of reasons why BlackSun exceeds our competitors: * Support! We pride ourselves on customer service, and will go the extra mile for you. * Feature rich hosting packages. * We do not outsource our technical support! * Risk-FREE 30-Day ...