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Knowledgebase : cPanel & Website FAQ
Currently we only assign IP addresses for your main domain name. If you need an independent IP address for a second domain, you must order another hosting account and ask us to make sure you are placed on a different server.
Yes! You can cancel your services with BlackSun at anytime however we can not refund any money if you are passed 30 days of the initial sign-up. You can transfer your unused time to another BlackSun account or receive a credit towards future servic...
Anonymous FTP was removed from our FTP servers because this allows anyone to upload malicious software to your website. We require all FTP activity to be set up with an FTP username and password.
Yes! It is essentially up to the administrator of the account to setup multiple email or ftp accounts and to manage the configuration of the website. Upon signing up a new account, the administrator will be given a username and password. That user will...
We offer progressive streaming included in all of our plans, meaning that you can upload the file to our servers, and then link to it. When visitors access that file, they can then stream it to their computers, or download it. We do not provide a de...
Yes. In fact, WordPress is one of the free Blog scripts we have included by request on any BlackSun hosting account. If you already have a WordPress site, you should be able to back it up, install WordPress on our servers, and then restore your site. ...
CGI and Perl scripts can be accessed through your control panel (www.example.com/cpanel) under the 'Software/Services' heading. These tools allow you to run scripts and create personalized programming on your website. For more information on these tool...
If you're attempting to access cPanel and/or Webmail for your hosting account, please vistit the following URLs: http://yourDomain.com/cpanel http://yourDomain.com/webmail *(Replace "yourDomain.com" with the domain name you registered for host...
At the moment, we do not offer any Microsoft Windows based shared server environments, however we do have Windows based hosting available through our VPSs. Check out www.CloudStuff.ca [1] for more information! Links: ------ [1] http://www.cloudst...
Yes! All of our web hosting plans at BlackSun [1] offer FastCGI. Links: ------ [1] http://www.blacksun.ca/
Yes! We Provide Secure CGI (SCGI) on all of our hosting plans. By default it is automatically enabled.
Yes! BlackSun provides shell access (SSH) on our Halo PLUS hosting plans and above. If you already have a Halo PLUS plan or higher, it should automatically be enabled. Please use your cPanel login credentials to connect to the server. If you are enc...
Unfortunately, we cannot offer InnoDB or any other transactional databases on our servers at the moment, due to the overhead that transactional databases produce, and because of the potential stress that might cause on our shared hosting servers. If...
BlackSun offers Linux operating systems in the shared web hosting environment. Currently, we do not possess or support Microsoft Windows Operating Systems based servers, thus we do not support Microsoft MSSQL based applications or databases at this tim...
BlackSun provides shell access (SSH) on our Halo hosting plans and above. If you already have a Nova plan or higher, simply follow the instructions below to enable this feature on your account. * Log into your control panel: http://www.YourDomainHe...
While we do not directly offer support with the building and design of your website, BlackSun does have a number of very helpful flash and PDF tutorials to assist you with your service. Please review these walkthrough videos to assist you in setting up...
Yes, we support HTML 4.0.
We do not currently support Java/JSP on our Linux based cPanel shared server environments. We do however have Linux and Windows based hosting available through our VPSs, which can support Java/JSP in your own custom environment. Check out www.Cloud...
BlackSun does not currently support Access on our shared Linux based hosting system. Technically savvy clients can setup their own windows based cloud servers at http://www.cloudstuff.ca [1] Note that there are free conversion tools available onl...
Yes, we do! We offer Python on all our six (6) major hosting plans (Crescent Plus, Halo Plus, Nova, Eclipse, Vortex, and Maelstrom)
The best way to answer this question is to first offer you a quick checklist of what you need to set up an e-commerce website. There are five (5) main parts that you will need to learn and incorporate in order to run an online store. After you have rea...
April 17 2014 (Saskatoon, Sk). BlackSun Inc, a Canadian web hosting company, has announced the removal for support of the FrontPage Server extensions from its web hosting offering. The Microsoft Office FrontPage program is a discontinued WYSISYG websit...
WHAT IS A HOSTS FILE? It is a text based file used to resolve hostnames (i.e. blacksun.ca) to an IP address (69.27.96.62). Your computer references the hosts file first before making a connection to a DNS server. WHEN WOULD I NEED TO EDIT THE HO...
There are a variety of image gallery programs that can be installed independent of your existing website. BlackSun offers fast, reliable web hosting on a cPanel based linux platform. BlackSun includes over 365 easy to install programs on all of our web ...
Within 12 hours of your order placement you will receive an email subjected "Welcome to BlackSun" from BlackSun Support. This message will contain all the necessary information you need to get started. Included is your login information, how to access ...
STEP 1. _In cPanel, under the "Files" section, click on "Backup Wizard"_ STEP 2. _Click the "Backup" button on the left side of this page._ __ STEP 3. _Press the "Full Backup" button._ __ Once the backup is complete, you will be...
* Login into your cPanel. * Go to SOFTWARE section, then click on the SOFTACULOUS icon. * Click on the WordPress logo. This will open a screen with several options to show You will see a screen with Install, Overview, Features, and Import. Clicko...
To change how your browser handles extensions you will proceed to the control pane (www.example.com/cpanel) and scroll down to 'Advanced' and click on 'MIME Types'. Enter the file types handler into the Mime type field (application/cgi would handle a ....
You are not alone! Web hosting and building sites can be a daunting place for beginners, and sometimes for seasoned pros! These links should assist; though note that they mostly carry the same information, simply worded in different ways. Pick the reso...
Yes, ImageMagick is available on all our servers.
WHAT DO I DO IF I THINK MY WEBSITE HAS BEEN HACKED!? If you believe your website has been compromised, please review the below information. 1) Survey and take note of the nature of the hack. Is the website redirecting? Has the index page/spl...
If your hosting package includes MySQL, you can access it through your cPanel (accessed by browsing to yourdomain.com/cpanel). Once you have logged on, scroll down to 'Databases' and select 'MySQL Databases'. You can manage and configure your datab...
Password protection allows you to restrict certain folders and files on your site so that only those with the password are able to access them. This can be useful if, for example, you only wanted to share certain information with authorized employees v...
Brute force attacks are attacks by someone who has set up a program that automatically tries enormous numbers of username and password combinations in an attempt to gain unauthorized access to a website or server. This can create a twofold problem: mak...
If you are unable to access your control panel, webmail, or billing account, there are a few actions that you can take. If you have lost an email password, it has to be reset from the "Email Accounts" section in cPanel. If you do not have access to ...
To manage your site you must log in to your cPanel located at example.com/cpanel. Your cPanel username and password are also used for FTP and can be found in your 'Welcome To BlackSun' email. These are the most commonly used cPanel settings: 1) E...
There are various settings that can be viewed and changed in cPanel. The most common ones can be found in the following locations: 1) IP address can be found in the left side 'Stats' bar 2) Domain names and aliases are all handled in the 'Domains...
PART ONE: SUBDOMAINS Subdomains allow users to specify where the site should look for content when a certain URL is entered. All subdomains take on the form of subdomain.domain.com. In cPanel, you can tell the server where to send a user who enters ...
SYMPTOMS OF A BLOCKED IP - Website, email, webmail, and cPanel down in a single location. - Other websites on the internet are accessible (e.x. blacksun.ca) - http://isup.me/ [1] shows your website as being up. HOW DO I UNBLOCK MY IP? - ...
Staying organized has never been easier! Use your BlackSun website to synchronize your sharepoint files, events and tasks between your mobile phone and computers. Have your office co-workers, family and friends subscribe to your calendar and file share...
What is E-Commerce? E-Commerce consists of the buying and selling of products or services over the Internet. The amount of trade conducted electronically has grown extraordinarily with widespread Internet usage and has helped many businesses flourish b...
What Blog programs do we support? BlackSun offers fast, reliable web hosting on a cPanel based linux platform. BlackSun includes over 365 easy to install programs on all of our web hosting plans. Examples of the blog programs that can be installed with...
What File Management programs do we support? There are a variety of programs that can be installed independent of your existing website. These file management programs are great to try out on your existing plan, and we can easily upgrade you if you requ...
There are several user-selectable versions of PHP that can be run. As of November 2013 the following are available: 5.2, 5.3, and 5.4. The PHP version selector can be found under the 'Software/Services' section of your cPanel interface. See below. ...
It can take up to two or three days for the entire World Wide Web to recognize your new domain name. Any time a new domain, or "web address," is created, it takes that much time for it to "propagate" to different servers (computers) scattered over the ...
IS IT IMPORTANT TO HAVE A COPY OF MY WEBSITE? Unfortunately not enough clients ask this question. The answer is simply yes, it is very important. We have all heard or seen ads on the radio, TV or internet from companies offering a backup service and h...
If your Wordpress or Joomla site is running slowly, you may find it beneficial to use an optimization plugin. These plugins work to increase load-times by caching content and performing other behind-the-scenes tricks. For Wordpress, try using WP-Opt...
BlackSun does not host pornographic websites, and requests that no nudity be involved in sites hosted on our server. We do however host adult toy sites provided there is no nudity. Need further clarification if your site will be accepted by our team...